Jeff Benton, Division Lead at Clearwater Analytics, opens up his live monday.com workspace to show the agent workforce he built to run project onboarding end to end — the PIN Team, his Project Intelligence Network — plus the mistakes, governance questions, and hard-won lessons that came with it.
Jeff has been building, breaking, and rebuilding his agent team for months. He's bringing the actual workspace — errors, guardrails, and all.
A live walkthrough of Jeff's agent roster — from Salesforce intake through project setup to project-manager coaching — inside his actual monday.com and Claude Cowork environment.
Why Jeff moved from "punitive" agents that flagged mistakes to collaborative ones that coach against frameworks like PRINCE2 — and why that change mattered to adoption.
Kill switches, supervised vs. autonomous modes, and why Jeff stores thresholds on a board instead of hard-coding them into agent instructions.
PIN stands for Project Intelligence Network — Jeff named every agent like a teammate, which he says is part of why his team started treating them like one. A sample from the roster he'll walk through live:
Jeff will show why standardizing each agent's "brain" — name, ID, role, and version, all in one format — cut down on drift and made every handoff between agents traceable.
A quick primer before Jeff's walkthrough — the two steps behind every agent his roster runs on.
Flags schedule, dependency, and workload risks across projects in real time.
Reads intent and urgency, then routes and prioritizes the ticket automatically.
Scores leads on fit and intent, then routes and schedules follow-up when it spikes.
Turns a transcript into notes, action items, and assigned owners.
Built to your exact process, connected directly to your monday.com data.
Jeff leads project onboarding for Clearwater Analytics (NYSE: CWAN), a global investment accounting platform. Over the past several months he's built and managed a team of 20+ named AI agents on monday.com — the PIN Team, short for Project Intelligence Network — that takes a sold opportunity in Salesforce all the way through a bespoke, trimmed project plan and ongoing PM coaching, with no manual handoffs in between.
View Jeff's LinkedIn profile →From one agent monitoring a portfolio board to a 20-agent team — how the scope grew, and why.
The Salesforce intake board, the agent roster, and a coaching agent shown in action.
Kill switches, agent modes, avoiding hard-coded logic, and the open questions around agent "HR policy."
Bring your own questions about starting — or scaling — your agent build.
Free to attend. Registrants who can't make it live get the recording and Jeff's agent-brain template.
Register for July 29 →