Challenge
The R&D team at Cosmetica was facing the following challenges
No real-time updates: Offline tools were not efficient in keeping up to date with all the changes across multiple projects
Inefficient communication: Status across various stages of development being shared over hundreds of emails
Error prone system: Email updates, offline documentation and version control challenges opened up the tracking to human errors
Solution
Achievan used Smartsheet to build a custom solution with the following key components
One sheet to track each research stream, reflects real-time data and status
Update requests give partners a way to collect information from vendors while keeping product details confidential
Automated alerts to notify of any significant changes in the project
All details, documents and updates consolidated in one central online tool, ensuring information consistency
Dynamically updated dashboards presenting a consolidated status across projects
Result/Impact
Central view of truth: All project details consolidated in one spot
Real-time information: Each research stream’s true status reflected live
Successful adoption: Intuitive interface is easily adopted and the ease of use keeps projects running smoothly
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