Are you managing service appointments manually?
CARO help auto repair shops automate appointments, streamline communication, and improve the customer service experience. Meet your:
Booking Agent
Automates scheduling, confirmations, reminders, and rescheduling requests.
Research Agent
Retrieves VIN-based vehicle information, service records, and recommendations.
Communications Agent
Keeps customers informed throughout the repair and maintenance process.
How CARO Works
01. Customer Request Inititiation
Customer can request a service appointment through:
Online forms
Email
SMS
02. Booking Confirmation & Reminders
Once booked, the customer receives:
Appointment confirmation
Service details
Automated reminders 24 hours before the appointment
If plans change, customers can reschedule anytime through the AI agent.
03. Technician Preparation
When the customer checks in, the Research Agent prepares detailed vehicle information for the technician. Using the VIN, the system gathers:
Vehicle details
Past service history
Recall notices
Maintenance recommendations
This helps technicians prepare before diagnostics and repairs begin.
04. Service Appointment communication
During the repair process, the Communications Agent keeps customers updated with real-time notifications through email or SMS. This create a more convenient and transparent service experience.
05. Post Service Reporting
Once the service is completed, customers receive a professional digital assessment report. This help improve customer trust encourages long-term service relationships.
Modernize Your Auto Repair Shop Operations
Automate appointment booking, customer communication, and service reporting with CARO.
We help teams improve Productivity by implementing no-code software solutions
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