How a leading cosmetics manufacturer Cosmetica Labs used Smartsheet to improve its R&D processes

Challenge

The R&D team at Cosmetica was facing the following challenges

• No real-time updates: Offline tools were not efficient in keeping up to date with all the changes across multiple projects

• Inefficient communication: Status across various stages of development being shared over hundreds of emails

• Error prone system: Email updates, offline documentation and version control challenges opened up the tracking to human errors

Solution

Achievan used Smartsheet to build a custom solution with the following key components

• One sheet to track each research stream, reflects real-time data and status

• Update requests give partners a way to collect information from vendors while keeping product details confidential

• Automated alerts to notify of any significant changes in the project

• All details, documents and updates consolidated in one central online tool, ensuring information consistency

• Dynamically updated dashboards presenting a consolidated status across projects

Result/Impact

• Central view of truth: All project details consolidated in one spot

• Real-time information: Each research stream’s true status reflected live

• Successful adoption: Intuitive interface is easily adopted and the ease of use keeps projects running smoothly